My first night working alone as the night auditor we had a new security guard who was doing his last night of training with the senior guard. The new guy hence forth known as Bill and I were due to work alone together the next night, a Saturday. One of the first duties the security guard does at night is close up the pool and hot tub and mop the floor in the pool area.
Now, there is a hatch just to the right of the hot tub that opens into a 4 or 5 foot drop into an empty crawl space that surrounds the pool. This well is to be opened up overnight to let the humidity out and avoid mildew or... whatever.
This night Bill and Senior were off doing there thing in the pool, while I was plodding my way trough the book work. About 10 minutes later Senior come running back saying Bill had fallen, grabbed something from the back and ran off again. I thought he had fallen into the pool -- turned out Bill had opened the hatch prematurely and promptly fallen in, ripping a 4 inch gash down his leg which required staples and several weeks off work. Poor, poor Bill...
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Now I tell you that story to tell you what happened the night after.
Seeing as Bill was out of action, Senior and I worked the next night alone. The night was progressing quietly, not too many street people to kick out, the audit ran normally, and things were fine until about 4:30am.
At about that time I was doing something at the front desk, I can't recall what, and Senior was in the pantry across the hall making coffee. Senior was the first one to move when the 57 year old woman ran screaming into the front lobby. She was shouting "Help me! I'm being held against my will!" and crying hysterically. She looked rather rough around the edges, pure grey hair, shorter, middle-ish weight, and naked from the waist down. I saw her only briefly, more so from behind because Senior quickly guided her into the sitting area across from the desk and brought her a blanket for her modesty.
My one burning memory from this shock was seeing her behind jiggling profoundly and diving for the phone to call 911.
Now, thankfully it was a Saturday morning and the guests weren't due to start moving about until later on the day so there was no one else about the witness this event and Senior did a fantastic job of calming her down until the cops arrived. In the end I was so happy that Bill had fallen down the well. I was so new to the job and without Senior's confidance there I wouldn't have held it together as well as I did.
To shorten this story somewhat, the cops arrived in about 10 minutes, found out she had walked to my hotel (barefoot and half naked on a cold morning) from a rather raggedy inn about 4 blocks away. They found her co-workers and after checking with them, and her family deduced that she was suffering from early on set dementia and she was in fact not in any harm -- except from herself.
I can't even imagine what it would be like to lose my mind like that. To be in a blind panic and lose all sense and control like that would terrify me -- though I don't know if she even realised it had happened. Even on my worse acid trips I had the sense of detachment somewhere in my mind to know that this was not real, not happening, a figment. She could have been seriously injured or worse going out like that.
***NOTE: All names have been changed to protect my guests.***
Last week I had a young man staying as a guest in my hotel for two nights. The first night was uneventful as far as he was concerned but he did stand out in my mind for looking far too young to be renting a room himself (he looked 16 but I learned later was in his mid-twenties) and that I always saw him out and about with the other young man who was staying with him.
The guest, we will call him "Mark" and his friend "Kris" were both a little goth, and kinda shy around the staff. I never gave them a second though (I never give any of my guests a second though unless they raise a fuss.)
The second night of Mark and Kris' stay I went out for a smoke at about 12:30am to find Mark crying around the corner from the front entrance. I asked if he was alright and if he needed help. He said someone had tried to rape him, and could he please call his brother in Ontario who is a cop. So I bundled Mark up and brought him inside, called his brother for him and went to find the poor kid some tissues. They talked for less than 5 minutes and Mark seemed greatly improved for it. I asked his again if he wanted the local cops involved and he declined saying he's ok and nothing happened. It was a lovers spat.
Some time passes, Mark goes back up to the room with his apparent boyfriend Kris and all is quiet. At 1:15am Kris called down to the front desk to ask if there was any gay porn on the movie selection. Holding back my giggles I walked the boys though the process over the phone and I cross them off my list of worries.
About a half hour later I get a phone call from Mark's very frightened mother in Ontario. He had texted her aparently saying he had been assulted (never telling her what the manner of assult was) and that he would call in an hour to let her know he was alright. He hadn't called (I assumed because they were otherwise occupied) and she was close to histarics not knowing how her son was so far away.
I assured her I had spoken to her son, and that he seemed alright now though he had been upset earlier. I promised we would do walks by their room to hear for any sign of trouble but I had no authority to enter the room and remove Mark or Kris without proof. She said ok, that she would try his cellphone again, and I told her she can call back at any time if she wanted. At this point I feel terrable for this woman.
About 15 minutes pass and Mark's mother calls back to let me know that she had phoned the local cops and they were on their way. I was such a nice young lady and she didn't want to cause any trouble for me but she is worried about her son alone in a strange city with that faggot friend of his.
. . .
Well, I choked down my reply and thanked her for the head's up. I promised to call her when the cops arrive and after they leave she she's not left waiting for news. The cops to their credit took only about 10 minutes to get to my hotel and they seemed undisturbed by the situation. I filled them both in on all the details, that I believed Mark and Kris were gay, Mark's mother didn't know that and there had been a lover's quarrel that seemed to be resolved now. The cops took it all in well and went up to the room to double check and get a statement from Mark. I called the mother to let her know two cops where here and things were ok.
The cops came back down not long after and told me right out that Mark had lied to them about being with Kris, and that it had been "Some Dude" that had tried to start shit with him. Evedently the boys had managed to turn off the movie and grab their knickers in time to answer the door. The cops told me they didn't believe him at all but it's not their job to out people and they were just two young boys out for a nice get away.
The cops left and I colled Mark's mother back saying that everything was alright, the cops were convinced Mark is ok. I gave her the phoney discription of SomeDude Mark had given the cops and told her we would be carefully watching for anyone that looked remotely like that. She seemed satisfied at last though I still doubt she slept much that night if at all.
The next morning I saw Mark and Kris come down for a smoke early but we didn't have time to speak. I did get a smile out of them though, so I felt ok about what I had done. I just feel bad for Mark having to still hide that part of himself from his mother and that such drama would arise during their trip away together.
I count myself blessed that when I came out to my mother as a bisexual she took it in stride. I came from a very open family and I can't imagine having to skulk and hide the one I love from any of them. I never once breathed a word to Mark's mother about his sexuality, and it hurt me to hear her obvious hate for Mark's openly gay "friend." My heart goes out to them both.
-M.
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